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Who Needs to Be Involved?

Updated: Aug 17, 2023

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The Role of Stakeholders in IT Strategic Planning: Understanding Who Needs to Be Involved and How to Engage Them Effectively

It's a typical Monday morning. As you wait for your coffee to brew, you overhear snippets of conversations from your colleagues:

"Hey, did you hear about the new software update?"

"Yeah, but I have no idea why we're implementing it. No one consulted our team."

"I overheard that the finance department is frustrated because they weren't informed either. It's like we're always playing catch-up with these IT changes."

"Exactly! It would be so much easier if there was a clear roadmap for these decisions."

In the rapidly evolving world of IT, strategic planning is no longer a luxury—it's a necessity. But who should be involved in this planning, and how can they be engaged effectively?

Key Stakeholders in IT Strategic Planning

Stakeholders are those who have a vested interest in the success of the organization. This includes employees, customers, vendors, shareholders, regulatory agencies, owners, supply chain partners, and others who depend on and/or serve the organization. Their involvement is crucial because they provide diverse perspectives, ensuring that the IT strategy aligns with the broader organizational goals.

Engaging Stakeholders Effectively

  • Understanding Stakeholder Roles: Before you can engage stakeholders, it's essential to understand their roles within your organization. This involves analyzing each group's locus of control (internal or external) and their intensity or influence on the organization. For instance, employees and board members typically have a high influence, while vendors or customers might have varying degrees of impact.

  • Open Communication: Foster a culture of open communication. This ensures that stakeholders are informed about IT decisions and can provide feedback. It also helps in aligning IT initiatives with the organization's broader objectives.

  • Collaborative Decision-Making: Instead of making decisions in isolation, involve stakeholders in the decision-making process. This not only ensures buy-in but also leverages the collective intelligence of the organization.

  • Continuous Feedback Loop: Establish a continuous feedback mechanism. This allows for real-time adjustments to the IT strategy based on stakeholder input.

  • Training and Workshops: Organize training sessions and workshops. This ensures that stakeholders are equipped with the necessary knowledge to contribute effectively to the IT strategic planning process.


In today's dynamic IT landscape, stakeholder engagement in strategic planning is not just beneficial—it's imperative. By understanding who needs to be involved and effectively engaging them, organizations can ensure that their IT strategy is robust, relevant, and aligned with their overarching goals.

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